Summary:
As a member of Trinity Broadcasting Network’s donor care team, you will serve TBN’s donor community by carrying out approved onboarding, communication, and retention strategies through outbound and inbound phone calls, prayer calls, written correspondence, and more.
Duties:
- Make outbound calls to donors to thank them for their support of TBN, encourage ongoing and future support, and pray with them for any needs they may have.
- Reengage with lapsed donors through outbound calls asking them to renew their financial support of TBN.
- Respond to donor questions and connect them to appropriate resources.
- Utilize good communication and computer skills to document the details of each call accurately.
- Discreetly handle confidential information shared on calls and communicate effectively with leadership for any needed follow up.
- Conduct special calls as assigned by the Director of Donor Care in response to disasters, prayer needs, donor events, and more.
- Participate in weekly donor care team meetings.
- Stay current on TBN programs, special programming, offers, and various ministry updates that may impact donors.
- Attend donor care and fundraising training sessions.
- .Other duties as assigned.
Requirements & Skills
- Previous customer service or call center experience
- Strong interpersonal skills with ability to interact with donors and TBN staff.
- Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN.
- Fluent in English with excellent written and communication ability.
- Basic computer skills in Outlook, Word, and Excel.
- Ability to discreetly handle sensitive and confidential information.
- Solid knowledge of the Bible and ability to pray Scripture-based prayers.
- .High school diploma or equivalent.
- Experience in TBN’s prayer call center is a plus.
- Experience in fundraising is a plus.
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About TBN
Trinity Broadcasting Network (TBN) is the leader in faith-based television programming. We combine creativity and data to fulfill our mission of reaching as many people as we can with the life-changing Gospel of Jesus Christ. We have over thirty 24-hour television foreign partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.