Employment | TBN

Employment

APPLICATIONS SUPPORT ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Applications Support Analyst

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Applications Support Analyst to support CRM, Financial and other application systems to ensure proper operation. Perform a variety of maintenance, end-user support and training tasks to ensure efficient operation and support staff on company-supported software and applications, including third party applications and in-house developed applications. Trouble shoot and resolve customer issues. Complete application project-based work.

 

 

 

Primary Responsibilities:

 

  • Support CRM, Financial and other application systems.
  • Analyze, troubleshoot and document user support tickets, and drive them to closure in a timely manner in the helpdesk system.
  • Work with Donor Service staff to correct any customer issues.
  • Work directly with software development team to ensure quick resolutions to software issues
  • Identify system exceptions to identify software bugs and work with developers to provide a permanent solution.
  • Generate data reports requested by business stakeholders.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Be available to work after hours periodically and provide support for a 24/7 operation

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Support Analyst or similar role
  • Bachelor’s Degree in Computer Science, Computer Engineering or similar field
  • 5+ years’ applications support experience
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to track and diagnose customer software issues.
  • 2-3 years’ experience working with Microsoft SQL Server databases and run queries.
  • Knowledge of computer and/or network systems, applications, procedures and techniques
  • Knowledge of CRM systems is required
  • Knowledge of Studio Enterprise CRM is highly desired
  • Knowledge of financial accounting systems is required
  • Knowledge of Oracle Financial (Fusion Online) is highly desired
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications

 

 

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SENIOR SQL DEVELOPER - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Senior SQL Developer

 

TBN is the world’s largest Christian television network and America’s most-watched faith-and-family channel. Launched by Paul and Jan Crouch in 1973 with one small station broadcasting to the Los Angeles area, TBN today is a growing family of over thirty global networks reaching every inhabited continent with a broad range of inspirational, entertaining, and life-changing programming twenty-four hours a day.

 

 

 

Position Summary:

 

  • Creative solution development
  • Full stack development
  • Heavy MS SQL Server database development

 

 

 

Job Duties:

 

  • Ability to interact with internal business customers to elicit complete and comprehensive requirements
  • Ability to turn requirements into functional design specifications
  • Experience utilizing PDLC approaches, framework and strategies
  • Ensure compliance in in-house developed, custom applications or services with control objectives to ensure continued data integrity and security, and compliance with industry, internal, and regulatory requirements
  • Advise, consult, participate, and/or lead application prototypes and proof of concepts in support of application development projects
  • Looking for a candidate who is innovative, forward-thinking and creative

 

 

 

Knowledge and Skills:

 

  • Comfortable with full stack development
  • Proficient in SSMS, SSRS, SSIS, SSAS, SQL Server 2012, 2014, 2016
  • Strong knowledge of MS SQL concepts
    • Experience designing and developing complex stored procedures, user defines functions, views, data aggregation/manipulation through table joins/queries
    • Excellent knowledge of concepts like triggers, indexes, transactions, error handling and performance tuning
    • Experience designing, developing and testing and maintaining packages SSIS packages
  • Experience with large-scale enterprise (CRM, ERP, etc.) systems implementation
  • Experience with DonorDirect Studio Enterprise is desired
  • Experience with Oracle (or other enterprise accounting systems) is desired
  • Experience doing RESTful API calls
  • Mainframe OS experience such as DB2, CICS and VSAM a plus
  • Familiar with Financial Transaction Management
    • Credit Card Processing, Payment Gateway
    • ACH/EFT Check Processing, PayPal
    • Banking Transaction Processing
  • Experience with large scale printing, Shipping and Receiving systems, mailing and mail receiving business processes a plus
  • Experience interfacing with email campaign systems such as SilverPop, HubSpot, Marketo, a plus

 

 

 

Qualifications:

 

  • A bachelor's degree is preferred, but not required. (Experience may be substituted in lieu of Bachelor’s degree)
  • 5 years of experience SQL 2012 and higher versions
  • 5 years of experience full stack (50% Database, 30% App Server, 20% Front End)
  • Strong verbal and written communication skills
  • Ability to simplify and articulate technical concepts to non-technical business users
  • Excellent documentation skills for both technical and non-technical audiences

 

 

 

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APPLICATION OPERATIONS ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Application Operations Analyst

 

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Application Operations Analyst who would be responsible for monitoring the day-to-day performance of all TBN applications both in house, as well as, on hosted platforms.  Also responsible for making sure that all are highly available.

 

 

 

Primary Responsibilities:

 

  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
  • Escalation point for all customer issues
  • Research processing exceptions and escalate if applicable
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment
  • Ad Hoc SQL reporting
  • Occasional rotation on-call availability
  • Any other duties as applicable to the position

 

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Operations Analyst or similar role
  • Associates Degree in Computer Science, Computer Engineering or similar field
  • 2-3 years’ Application Operations experience
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • System Integration and Support experience a must
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of CRM, Financial Accounting systems a plus

 

 

 

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PROGRAMMING DEPARTMENT COORDINATOR - TUSTIN, CA

 

July 11, 2018

 

 

 

 

 

Programming Department Coordinator

 

 

TBN is seeking an experienced television programming coordinator.  This position provides office and administrative support for the TBN Programming department’s daily operations, and as needed also provides support for the Smile children’s network and JUCE youth network operations.

 

 

Duties Include:

 

 

  • Negotiate licenses and permissions with copyright owners of film and television content.
  • Work closely and communicate regularly with TBN’s legal department.
  • Coordinate with the Chief Operations officer, marketing, and production departments to schedule programs.
  • Coordinate with the Director of Content and Acquisitions on the status of new programming being produced or acquired.
  • Create grids and post network program schedules for TBN and Smile networks
  • Prepare daily rating reports for TBN, Smile, and JUCE networks
  • Maintain programming department files, including program contracts, amendments, and term sheets
  • Write and distribute email, correspondence memos, letters, and forms.
  • Using Oracle accounting system, process payments to various vendors.
  • Track and process license fee payments
  • Prepare reports and maintain filing systems
  • Create graphics for TBN and Smile Facebook pages
  • Update program calendars
  • Answer and direct phone calls
  • Order and maintain office supplies
  • Other administrative duties as assigned

 

 

Skills and Experience:

 

 

  • Two year college degree or equivalent experience in media industry administrative work, television programming,  and  experience at a TV station or regional/national network
  • Ability to accurately analyze contract and license agreements
  • Strong organizational and time management skills
  • Excellent written and oral communication ability
  • Attention to detail
  • Able to work independently and as part of a team

Proficiency in MS Word, Excel, PowerPoint, Outlook, SharePoint

 

 

 

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ACCOUNTS RECEIVABLE COORDINATOR - FORT WORTH, TX

 

July 9, 2018

 

 

 

 

 

Accounts Receivable Coordinator

 

Trinity Broadcasting Network, the world’s largest Christian television network, is looking for a staff level Accounts Receivable Coordinator for our new administrative headquarters in the Alliance Airport region of Fort Worth, Texas.   This individual will be responsible for Accounts Receivable for a multi-national non-profit organization.

 

 

Duties Include:

 

  • Assists contract administrator in programmer, tenant,  and book publishing contract maintenance
  • Reconciles programs entered in Oracle versus scheduled programs in Protrak
  • Issues adjustments and credit memos to clients
  • Prepares monthly billing and statements
  • Prepares and scans checks for deposit
  • Process credit card payments
  • Applies cash receipts from programmers, tenants, authors,  and other miscellaneous checks
  • Produces aging report, cash receipts log,  and other exception reports
  • Prepares summary of programs with discrepancies for management’s use
  • Client relationship and collection of past due accounts
  • Performs AR sub ledger month end close

 

Candidate must possess the following:

 

  • Ability to understand and interpret specific contract terms
  • Prior experience in Accounts Receivable
  • Proficient in Microsoft Excel and Word
  • Experience in Oracle R12 preferred but not required
  • Quick learner and ability to multi task
  • Good verbal and written communication skills
  • Light accounting experience preferred

 

 

 

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FACILITIES SUPERVISOR - NASHVILLE, TN

July 6, 2018
 
 
FACILITIES SUPERVISOR / 
 

TBN Nashville has a job opening for a Facilities Supervisor.  We are looking for a professional who can take the initiative and help anticipate problems before they occur.  The Facilities Supervisor will report to the Station Manager and will assist with daily operations on the property.

 

Responsibilities include, but are not limited to, the following:

 

  • Basic plumbing, electrical, access control and HVAC maintenance repairs
  • Moving/loading furniture and equipment
  • Interface with Maintenance and Janitorial contractors/vendors, as well as Grounds contractors
  • Interface with necessary contractors regarding repairs/construction
  • Multiple vehicle upkeep
  • Schedule contract security personnel
  • Run errands as needed
  • Other duties as assigned by Station Manager

 

Qualifications

 

  • High school diploma or equivalent
  • At least 2-3 years’ experience
  • Ability to meet and beat deadlines
  • Ability to oversee multiple people and projects at the same time
  • Excellent communication skills
  • Excellent people skills
  • Ability to prioritize tasks
  • Valid driver’s license and safe driving record

 

 
 

Please complete the online application for consideration.  No phone calls accepted for this position.

MARKETING CAMPAIGN SPECIALIST - TUSTIN, CA

 

July 5, 2018

 

 

 

MARKETING CAMPAIGN SPECIALIST

 

TBN is searching for a Marketing Campaign Specialist, to assist in the tracking and development of integrated marketing campaigns. The ideal candidate will be adaptable, working in a fast-paced agile marketing department. They should have knowledge working with marketing automation software, campaign development, along with the skills to report and tell a story with data being mined from TBN's tech stack. This individual should be very coachable and willing to learn.

 

 

Skill Sets Desired:

 

  • Strong Analytical background

    • Must be metrics driven and a very strong analytic thinker

    • Assist in analyzing marketing data (conversion rates, traffic, campaign results, ROI, etc.) to consult on future marketing strategies

  • Creative campaign skillset

    • Proven track record of developing and managing marketing programs tied to specific goals (e.g., awareness, engagement, revenue)

    • Ability to work with multiple databases, queries, and contact lists

      • Ensuring data stays separate within the overarching marketing database

  • Strong cross-functional collaboration skills and ability to effectively and efficiently work within a fast-paced agile marketing environment

  • Demonstrated marketing automation strategy development and execution

  • Experience managing multi-touch, integrated marketing campaigns

  • Experience in creating nurture tracks

  • Self-starter with an ability to initiate projects and execute from start to finish; Can work independently with minimal supervision

 

 

Proficiency in the following tool sets is desirable but not required:

 

  • CRM systems such as Salesforce.com, Sugar, etc

  • Salesforce Marketing Cloud

  • Marketing automation tools such as HubSpot, Pardot, Marketo, Eloqua, or MailChimp,

  • SMS short code

  • Google Analytics

  • MS Office

    • Word

    • Power point

    • Excel

  • HTML/CSS

    • For email editing and creation purposes

 

 

About Trinity Broadcasting Network:

TBN is the world's largest Christian television network and America's most-watched faith-and-family channel. Launched by Paul and Jan Crouch in 1973 with one small station broadcasting to the Los Angeles area, TBN today is a growing family of over thirty global networks reaching every inhabited continent with a broad range of inspirational, entertaining, and life-changing programming twenty-four hours a day.

In the U.S. TBN's family of networks is available to 98 percent of television households, and globally TBN reaches an estimated two billion potential viewers each day!

And as for programming, TBN has an unmatched tradition for airing the very best in faith and family-friendly content for every age group. Anchored by TBN's flagship ministry and talk show Praise, TBN's innovative programming lineup includes: ministry programs featuring the world's most respected pastors, Bible teachers, and Christian leaders; exclusive news, current events, and documentary programs; award-winning content for children, teens, and young adults; wholesome movies the whole family will enjoy; and exclusive specials like the GMA Dove Awards, K-LOVE Fan Awards and Hillsong worship conferences from around the world.

TBN is also a leader in using cutting-edge technology to reach more viewers around the world with programming that entertains, inspires, and changes lives through God's message of hope and grace. From its online archive giving viewers access to tens of thousands of life-impacting programs, to its mobile app that brings more than a dozen global TBN networks to smart phones, iPads, and tablets anywhere in the world, TBN continues to be the standard bearer for faith-and-family broadcasting across the earth.

 

 

 

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DESKTOP SUPPORT SPECIALIST - FORT WORTH, TX

 

June 29, 2018

 

 

 

 

 

Desktop Support Specialist

 

 

 

Position Overview

 

Trinity Broadcasting Network is seeking an experienced Desktop Support Specialist who can provide design, installation, maintenance, and support service for the enterprise network. The successful candidate will work with our network management team to discuss the need for network changes and the feasibility of projects recommended by network users.  The Desktop Support Specialist will also be required to monitor technology trends and make recommendations on incorporating new technology into the organization’s existing platforms.

 

 

Primary Responsibilities:

 

  • Responsible for the ongoing maintenance and future planning of the desktop environment
  • Collaborate with new and existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
  • Consult with IT support and design departments to make sure that network expansion projects are in line with the organization’s plans
  • Monitor the performance of the desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

 

 

Additional Responsibilities

 

  • Address user tickets regarding hardware, software and networking
  • Walk users through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Report user feedback and potential product requests
  • Help create technical documentation and manuals

 

 

Qualifications and Skills:

 

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Bachelor’s degree in Computer Science, Computer Engineering or similar field
  • 5+ years’ desktop support experience
  • One of the following certifications required:

                            - Microsoft Certified Professional (MCP)

                            - Microsoft Certified Solutions Expert (MCSE)

                            - CompTIA A+ Certification

                            - HDI – Desktop Support Technician Certification

 

  • Demonstrated ability in desktop systems design
  • Proven ability to offer high-level desktop support in an enterprise environment
  • Hands-on experience with Windows OS, Mac OS, iOS, and Android OS environments
  • Excellent knowledge of office automation products and computer peripherals, like printers, scanners, copiers, security access hardware, phones, etc.
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Service-oriented attitude

 

 

 

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TECHNICAL ADMINISTRATIVE COORDINATOR - FORTH WORTH, TX

 

June 29th, 2018

 

 

 

 

 

Technical Administrative Coordinator

 

 

 

Position Overview

 

Trinity Broadcasting Network is seeking an experienced Technical Administrative Coordinator in the Corporate Technology and Services group.  The candidate will often interact with executives and staff, which require excellent interpersonal and communication skills. This is a fast-paced technology environment requiring flexibility to respond to the inevitable changes in priorities that emerge in the course of the business day.

 

 

Primary Responsibilities:

 

  • Creates and maintains various reports, presentations, spreadsheets, and databases
  • Reviews and codes invoices in preparation for approval/signature
  • Vendor and contractor interface for ordering, scheduling, receiving, and follow up
  • Coordinate IT training and orientation for TBN staff members
  • Other business-related duties as assigned

 

 

Additional Responsibilities:

 

  • Maintains departmental calendars and schedules
  • Coordinates travel arrangements and expense reports
  • Arranges conference calls and meetings
  • Data entry in inventory management system
  • Monitors equipment loaner pool

 

 

Qualifications and Skills:

 

  • Associate or bachelor’s degree
  • 3-5 years related experience
  • Must be able to type at least 60+ WPM and demonstrate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Database management and cloud collaboration tools experience desired
  • Fully articulate in English with excellent verbal, writing, reading, and listening skills
  • Excellent phone and interpersonal skills

 

 

 

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DONOR SERVICE REPRESENTATIVE - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Donor Service Representative

 

 

General Job Summary:

 

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, resource offers, network programs airing on  the TBN Network, donor files and other matters.

Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world.

 

 

 

Requirements & Skills:

 

  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

 

 

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